What This FAQ Covers and How to Use It
This page covers the questions that come through our support inbox every week — not a recycled list of generic disclaimers, but real answers for the issues you actually run into. If you're trying to link your PayPal, process a Venmo withdrawal, or figure out why a Play+ card deposit didn't go through, those answers are below in plain terms. We've organized
everything around account actions: what you do before your first deposit, what happens while a transaction is in flight, and what to do when something doesn't behave as expected. State eligibility comes up a lot — access depends on your state's online gaming laws, so that's the first thing to check before you start account setup. The mobile login questions are worth
reading even if you've signed in before. Switching between your phone browser and the full desktop site involves a session-continuity step that keeps your wallet balance synced. Identity verification is handled separately because it's required before any withdrawal processes — not optional, not skippable. Keep a valid, unexpired government-issued ID handy when you reach that step. Anything not covered here can go
to live chat or email.
- PayPal
- Venmo
- Play+
- Mobile Login
- State Eligibility